REQUIREMENTS:


Candidate must possess at least a Bachelor’s/College Degree in any field.
Good to Above Average English Communication Skills
Dependable with proficient attention to detail.
Applicants must be willing to work in Makati
Willingness to rotate shifts
Ability to learn.
Courteous with strong customer service orientation.
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Possess insight into self and others.
Solid problem solving skills.
Knowledge of basic computer operations.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.

Labels: Vision-X

REQUIREMENTS:

Candidate must possess at least a Bachelor's/College Degree in any field.
Experience in Inbound / Outbound Sales
Ability to function in a fast paced, sales driven environment with minimal distraction and supervision
Strong written and verbal communication skills
Enjoys challenges and highly results-oriented
Knowledge of Microsoft Office programs
Call center experience a must
Maintain high demeanor, high attendance and sales performance according to project objectives
Applicants must be willing to work in Makati City and be assigned in shifting and/or graveyard schedule
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available
Interview invitations and status updates may be sent via email
so please check your email regularly.


Contact Person:

ELSIE BISA
Recruitment Associate
elsie.bisa@vxi.com
Vision - X (Philippines), Inc. | http://www.vxiusa.com
PH Trunk: (632) 8892200 loc 7096 | Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave., Makati City, Philippines 1203

Labels: Vision-X

An Outbound Collections Representative monitors account activity for payments, contractual adjustments, and balance accuracy. Key responsibilities include establishing payment arrangements with customers and perform outbound collections calls for a Utility company based in UK.


REQUIREMENTS:
• Bachelor’s degree holder
• At least 6 months experience working in outbound/financial accounts
• Knowledgeable in OS navigation and functions
• Excellent written and verbal communication skills
• With strong focus on customer service and analytical problem solving ability




Whether you’re already working as a call center professional or someone looking for a new challenge, you can benefit from the many learning opportunities in Accenture to help you develop deep specialized skills and facilitate your personal and leadership growth. Also, at Accenture you have the opportunity to manage your own career. You will be provided with varied career options within our contact center operations. Additionally, given the size of our organization and the broad range of services and careers we offer, you will also have options to later explore roles and opportunities in other areas within our delivery center in Manila such as in IT and business process outsourcing practices that would best utilize your skills.




Keen on building a long term career with a leading global company? Then contact us today.

Visit www.accenture.com/40minutes for more details.

Accenture is an Equal Opportunity Employer.

Labels: Accenture

• To provide quality customer service via phone, email or chat.

• Must be a graduate of a 4 year degree college course
• Must be proficient in English, both written and spoken
• Must be knowledgeable in basic computer usage (Windows, MS Office, Outlook, and Internet)
• Must be willing to work in Ortigas
• Must be willing to work on a changing schedule, including the night-shift
• Must be available to start the soonest possible time

Email Resume to NT-EMERSONJS@sykes.com and indicate Job Code: CSR-MED.

Labels: Sykes Asia Inc.

• Escalate issues and or provide sound recommendation to clients; should be able to provide and develop solution to problems
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members of the team
• Conduct team meetings
• In-charge of team’s daily schedule and makes sure adherence is met
• Monitors team performance
• Provides feedback on team performance, does PEP and/or coaching on weekly basis
• Monitors skills of the team and recommends additional training when needed
• Designates tasks to available team members if applicable
• Serves as back-up and or escalation point when a team member is on leave or fails to deliver a task on time
• Plans, assigns and directs work to the team/employees in cooperation with the manager
• Continuously improve team’s processes and assist is preparing team’s processes, documentations and reports required from the team

• Must be a graduate from a reputable college institution
• Must have 1-3 years supervisory experience as a Team Lead
• Must be proficient in English, both written and spoken
• Must have knowledge of basic computer usage (Windows 2000/XP/2003, MS Office, Outlook, and Internet)
• Must be willing to work in Ortigas
• Must be willing to work on a changing schedule, including the night-shift
• Must be available to start the soonest possible time

Email Resume to NT-EMERSONJS@sykes.com and indicate Job Code: IVS-TL.

Labels: Sykes Asia Inc.

From http://www.ellentordesillas.com

The Madriaga files on NBN/ZTE

The following document landed in my mailbox. It’s supposed to have been written by a certain Dante Madriaga. Read on for what it’s worth:

I am an electronic/electrical engineer by profession.I attended the University of the Philippines and Texas A&M University.I have been in the communications industry for over 30 years.

I was a part owner of a company in the LISP in Cabuyao, Laguna that exported microwave radio transmitters.I was involved in the original design of the ARESCOM proposal using a concept similar to what Joey De Venecia thought about .I have been involved in the preparation and design of the NBN ZTE proposal since the beginning.

I have been a technical consultant for the project involved not only in the design but as a liaison to NEDA, DOTC/TELOF/CICT. I was involved in all discussions regarding the project including the names of other people involved, margins and actual pricing details.

ZTE International signs an MOU with the government on March 14 on a National Broadband Network project.

The following is my account of the project from the start to the time when the negotiations were turned over to the finance group. With the exception of the China trips I was present in all the meetings. There may be some omissions and oversights some of it done on purpose

May 2006 -The project was brought to ZTE on May 5 by a person named Stephen Lai, who was originally with Arescom and is a personal friend of the Arescom president Cris Ching. ZTE approached Chairman Abalos whom they knew to help on the political side.

Chairman Abalos enlisted the help of Ruben Reyes a golfing buddy to come up with a team to expedite matters. Ruben Reyes contacted General Quirino de la Torre and Leo San Miguel. I was approached by Leo San Miguel whom I had known before to work on the project. I provided Leo inputs on the Arescom proposal which ZTE used as a basis to start their design.

June 2006 - Ruben Reyes, Leo San Miguel, Gen. de la Torre, Stephen Lai, Yu Yong, Fan Yang meet on June 16 at the Makati Shangri-La in a private environment to discuss the NBN project. They were later joined by Chairman Abalos who left first. We start the design work but are hindered by cost constrains. There is no possible way to achieve the $130M Arescom budget with the commissions that were needed. They decide to increase it to $190M and later added some more components to make it $262M.

Same group meet on June 18 with the addition of Secretary Mike Defensor and Abalos Chief Of Staff Paz and without Stephen Lai meet in Wack-Wack to discuss details on the commissions.

July 2006 -We make initial presentations to CICT and Telof at the CICT office. Chairman Sales was present together with then Telof Asec. Frank Perez the son of Sec Nani Perez, Commissioner Lorenzo Formoso, ZTE personnel and the DOTC/CICT technical staff.

Chairman Sales initial comment was that the NBN project was best left up to private but promised to review the proposal and make recommendations.We made similar presentations to the NEDA infrastructure group, present was the ZTE group including Fan Yang and the accounting personnel of ZTE. NEDA writes a letter to us citing objections to the initial design.

PGMA signs an MOU on July 12 designating Sec Favila to negotiate with ZTE on the government’s behalf. Group meets on July 25 in Wack-Wack to solve the problems.

August 2006 -Then DOTC Asec. Perez makes a presentation and objects to the cost and the design. I work with the NEDA group to smooth out their objections.Asec Perez who openly discredits the project is promptly replaced by Comm. Formoso who vowed to help with the implementation.Asec Formoso is a better choice than Asec Perez because he is an engineer and a lawyer and can defend the project well.

Chairman Sales reviews the project but is still not convinced; thru back door channels he changes his tune at a later date.

Group on August 11 goes to China and demand an advance payment upon orders from the boss ostensibly to facilitate the approval and for PR. Chairman Abalos leaves first over the weekend. They get it after mentioning the name of the FG. Ruben Reyes is designated as the recipient.

Group comes back from China on August 15 and meets again with Chairman Abalos to tell of their success. US$ 1M was doled out , Ruben Reyes was designated as the recipient.

September 2006 -Group meets regularly at Wack-Wack every weekend at night to discuss ways to facilitate the approval of the project.

NEDA status is ok but all of a sudden meets a sudden resistance from Director General Neri.
Group meets at Wack-Wack on September 22 to address the problem.We meet Sec Mendoza at his office and make representations. Secretary does not hear the full presentation but endorses us to the then head of legal Atty Noel Cruz.

DOTC legal returns the endorsement of the NBN project to the CICT.Design is changed again trying to fit the commitments. ZTE and group argue on the profit margins, they finally decide on September 28 that the increasing the project amount to $270M will give them a margin of $70M each.

October 2006 - The name Joey de Venecia suddenly comes into play and makes the group worried. He wants the same project but on a BOT scheme and is adamant about it, he had the idea long before Arescom and ZTE conceptualized it in fact the whole idea the Arescom proposal came from Joey

Leo San Miguel is tasked to fix the problem since he personally knows Joey. The negotiations do not progress because of Joey’s distrust for the group. Group meets at Wack-Wack on October 11 and decides to ask the FG for help on how to handle Joey.

Ruben Reyes, Chairman Abalos and General De La Torre fly to China on October 14 and discuss the problem with the ZTE officials about Joey. ZTE is alarmed but is reassured that everything will be taken care of with the intervention of the FG.

November 2006 -Group is notified on November 12 that the President does not want to borrow and instead wants a BOT scheme similar to the AHI proposal. Group decides to compete with Joey and brings an alternate solution by bringing out a competing BOT offer.

Joey is unfazed since he holds all the cards at NEDA with his father’s help and stonewalls the group’s effort. Group meets almost daily to discuss ways to resolve the issues. ZTE is furious at group for not controlling the situation.

Group decides that the only way that Secretary Neri would not object is to offer him a commission of US$ 4M at that time the exchange rate of 50-1. Chairman Abalos is designated to fix the problem.

December 2006 – Group submits a proposal to Chairman Sales changing strategy and hoping to revive the NBN proposal to a BOT similar to Joey’s proposal.

In a meeting in Wack-Wack in December 5, FG and Abalos try to convince Joey to just partner with them and quit his objection. In the meeting at Wack Wack FG threatens Joey by telling him to back off and stay out of the project.




ZTE tries to help out in the conflict and even designs the AHI network thereby exposing their pricing to Joey’s group.

Group goes to China on December 27 with Joey to fix the problem, they meet with ZTE officials at ZTE HQ but the negotiation fails. It was during these negotiations that Joey brought up the idea of ZTE partnering with Hwawei, another Chinese supplier. The suggestion is promptly dismissed by ZTE and negotiations break down. Group demand an advance and promptly got it from ZTE before the arrival of Joey De Venecia. Ruben Reyes is again designated as the recipient. US$5M was doled out.

January 2007 -Group abandons the BOT proposal and decides to meet Joey De Venecia’s AHI group head on with their own BOT proposal. Asec Formoso organizes a defense by creating a Technical Working Group (TWG) to evaluate the proposals of ZTE, AHI and Arescom.

It comes as no surprise that the TWG comes up with a report tilted in favor of ZTE because all of the members are either TELOF or DOTC personnel, they do not want the offer of AHI since it will be implemented by the private AHI group.

Group plots strategy and enlist Secretary Mendoza since Chairman Sales is a technocrat and Secretary Mendoza is a long time ally. Group decides to move Telof back to DOTC citing the reason that CICT is a commission and cannot implement a project of this magnitude. In the end Secretary Sales signs the endorsement of the project anyway.

February 2007 -TWG finishes the evaluation and hands it to the Technical Working Committee (TWC) who promptly endorses it to Secretary Mendoza.ZTE is endorsed to NEDA by both Mendoza and Sales.

Joey is not impressed and files a complaint about the ZTE proposal to whoever would listen citing the disadvantages to the government. The project at NEDA is delayed and the much needed NEDA approval is stalled. Secretary Neri does not seem to be favoring the NBN and appears to be part of the problem because he likes the AHI proposal rather than the NBN which requires a government guarantee.

March 2007 -Help finally comes on March 8 in the person of Ricky Razon who helps them secure the approval of PGMA in order to meet the deadline for final NEDA approval by the executive.

Group meets on March 12 in Wack- Wack with Yu Yong and Fan Yang but could not agree on how to handle the compensation for Razon. They finally expand the proposed coverage to increase the amount to $329 thereby solving their problem.

Joey is furious when the NBN proposal is approved and threatens to expose all the dealings that stopped his much superior proposal. Group does not appear to be worried and thinks it is just sour griping. Upon approval by the NEDA group meets on March 28 in Wack Wack with ZTE and demand another cash advance which they got. Ruben Reyes is the designated recipient again.US$10M is again doled out.

April 2006 -Group meets again in Makati Shangri-La on April 4 with Yu Yong and Fan Yang of ZTE to discuss ways of getting upfront money to finance partly the elections and some personal needs. Ruben Reyes is again designated as the recipient.US$ 30M is again doled out.

Yu Yong agrees but on the condition that PGMA be present at the signing. PGMA promptly goes to China to witness the signing.FG cannot participate since he is hospitalized and Abalos is busy with the elections. Ruben Reyes takes over all of the negotiations and transfer of funds.
Upon arrival from China on April 27, Secretary Mendoza and Secretary Favila visit the FG and inform him of the good news.

May 2007-Loan negotiation starts

Labels: Pulitika

REQUIREMENTS:
-Candidate must possess at least a Bachelor’s/College Degree in any field.
-Good to Above Average English Communication Skills
-Dependable with proficient attention to detail.
-Applicants must be willing to work in Makati
-Willingness to rotate shifts
-Ability to learn.
-Courteous with strong customer service orientation.
-Must be flexible with the ability to adapt to changes quickly and think conceptually.
-Possess insight into self and others.
-Solid problem solving skills.
-Knowledge of basic computer operations.
-Applicants should be Filipino citizens or hold relevant residence status.
-Full-Time positions available.

Vision - X (Philippines), Inc. http://www.vxiusa.com
PH Trunk: (632) 8892200 Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave.,
Makati City, Philippines 1203

Labels: Vision-X

REQUIREMENTS:
-Applicant should have completed at least 2 years of college.
-Good to above average english communication skills.
-Dependable and has proficient attention to detail.
-Applicants must be willing to work in Commonwealth .
-Willing to adjust schedule and work on holidays/weekends.
-Courteous with strong customer service orientation.
-Must be flexible with the ability to adapt to changes quickly and think conceptually.
-Solid probing and problem solving skills.
-Knowledge of basic computer operations.
-Applicants should be Filipino citizens or hold relevant residence status.
-Fresh graduates/Entry level applicants are encouraged to apply.
-Full-Time positions available.

WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.

Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo.

Labels: Convergys Corporation

-Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
-Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
-Develop all frontline personnel and be a positive role model for them – leading by example.
-Providing timely identification and response to CSR performance needs / issues.
-Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:
Must have at least 1 year experience in call centre as Team Leader or equivalent role.
Shift management capabilities and ability to manage varying skills of employees.
Analytical ability to decipher statistical performance reports.
Superior customer service, delegation and multi-tasking skills.
Strong communication skills, both written and oral.
High level interpersonal and organizational skills.
Applicants should be Filipino citizens or hold relevant residence status.
Candidate must possess at least a Bachelor's/College Degree in any field.
Full-Time positions available.

For your application to be processed immediately, complete your profile at
www.HirePoint.com

Labels: TeleTech

Requirements:
- Completed at least 2 years in college
- Good communication skills
- Must be willing to work in Cebu City
- Fresh graduates/Entry level applicants are encouraged to apply

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions G/F, i2 Building Asiatown IT Park Lahug, Cebu City Recruiting Hotline: (32) 411.9030

Davao Career Center G/F, Plaza de Luisa ComplexR.Magsaysay Ave., Davao CityRecruiting Hotline: (82) 221.8000www.eTelecareCareers.com"World Class Worldwide"

Labels: eTelecare

Labels: Buhay CSR

Responsibilities:
Efficiently handle customer call inquiries, requests, and concerns in a timely fashion
Ensure follow-up on customer inquiries not immediately resolved
Accurately document all customer interactions according to procedure and complete call logs and reports
Communicate clearly and efficiently with clients customers / dealers
Provide customers / dealers with product and service information
Communicate professionally and effectively with customers/dealers on a daily basis

Requirements:
Candidate must possess at least a Bachelor's/College Degree in any field.
Required language(s): English, Filipino
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Makati City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
5 Full-Time positions available.

website: http://www.electrolux.com.ph/index.asp

Labels: Electrolux Philippines

Trans-Global Consolidators
(National Capital Reg - Paranaque City)

Requirements:
Male/Female 25 to 35 years old
Graduate of Any Business Related Course
At least with 1 year experience in the said position
With Pleasing Personality
Can handle pressure with minimal supervision

website: http://www.transglobaltrucking.com

Labels: Trans-Global Consolidators

REQUIREMENTS:
Graduate of any 4-year course with good scholastic profile
Open to fresh graduates
Relevant Customer Service background is an advantage
With excellent listening and verbal communication skills
Knowledgeable with Basic Computer Applications
Willing to work on shifting schedules
Willing to work in Quezon City
Available full-time slots: 150

website: http://www.smart.com.ph/

Labels: SMART COMMUNICATIONS

Requirements:
- Excellent command of the English language, both oral and written
- Must have a very good customer service orientation and can relate well with people from different cultural backgrounds
- Willing to work on shifting schedules including graveyards, weekends and holidays
- Patient and tactful in dealing with telephone inquiries
- Experience in Call Center industry an advantage
- Spanish Language Fluency is a plus
- Applicant must be willing to work in Eastwood, Libis Quezon City

If you are an aspiring individual wanting to grab the winning edge, if you believe in sharing and growing, then you could become a part of the iTouchpoint professional team.

Interested individuals may apply personally or send resume to:
iTouchpoint Softech, Pvt. Ltd.
22/F IBM Plaza, Eastwood City CyberparkLibis, Quezon
City
Tel. No.: (632) 421-7900 local 114-115
Email: careers@rp.itouchpoint.com

Labels: iTouchpoint Softech

Quality Coordinator (National Capital Reg - Quezon City)
Quality MonitoringØ
• Performs real time and/or historical call monitoring and provides trend data to program team leaders and managers.
• Uses quality monitoring data management system to compile and track performance at team and individual levels.
• Responsible for preparation, analysis and timely completion and submission of internal and external quality reports for management staff review.
• Participates in design of call monitoring formats and quality standards.
• Participates in internal and client calibration sessions.
• Participates in the Monthly Quality Review with QC team leader and program team leaders. • Performs other duties as may be assigned by the program team leaders and account managers.


Agent Performance ManagementØ
• Provides side by side mentoring and coaching to agents.
• Conducts coaching sessions or one on one at least one a week (frequency determined by QC with the agent’s performance ranking as basis).
• Provides factual, constructive and immediate feedback to agents directly and/or routed to the team leaders and account managers.
• Provides actionable data to various internal support groups as needed.
DocumentationØ
• Weekly quality monitoring results provided by account’s Quality team are tallied and sent to team leaders
• Records coaching sessions on below standard calls. These sessions are done within the same day the call was flagged.
• Prepares internal quality monitoring reports in a monthly basis and completes Root Cause Analysis template if need be.
• Additional Reports include: meeting minutes and calibration report.
Doing the WorkØ
• Takes calls for a minimum of 40 hours per month, and is subject to the same SLA as that of an agent.
Candidate must possess at least a Bachelor's/College Degree in any field.
Required skill(s): MS Word, Excel, Powerpoint.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in Sales - Telesales/Telemarketing or equivalent.
• Should have gained mastery of call handling skills and have a strong customer service orientation.
• Should have a thorough knowledge of program support processes.
• Excellent documentation skills: preferably proficient in working with MS Word, Excel and Power point.
• Excellent oral, written and interpersonal communication skills
• Resourceful and can work under pressure
• Exceptional analytical and listening skills
• Attentive to details and is results-oriented
• Should possess a high level of initiative thinking of ways to improve the quality monitoring process and address current issue(s) faced by assigned program
• Willing to stay extra hours to complete quality monitoring reports.
• Good interpersonal skills and can work in a team environment.
4 Full-Time positions available.

website: www.sykes.com

Labels: Sykes Asia Inc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads and drives the team for continuous improvement towards set goals
• Manage metrics
• Monitors team performance
• Responds timely and accurately to the escalations of the direct reports
• Assist Level 1 support towards 1st time resolution including identifying need for call back
• Verifies problem and validates escalation prior to further escalation
• Escalates problem only when necessary and provide assistance towards resolution
• Maintains a line of communication with the escalation points
• Identify team issues and provide sound advice based on good judgment
• Provides direction and sound advice to the team members (mentor role)
• Develops logical problem solving skills and train the team members• Re-echoes new client training to the team as needed

Education
• University Degree or the equivalent

Experience (number of years and type of experience)
• A minimum of one year previous people management experience or similar position requiring such
• At least 6 months experience in working with customers of varied technical knowledge and business needs
• Experience in travel support environment is an advantage.

Technical or specific skills (e.g. technical, computer)
• Speaks and writes English proficiently
• Proficient with writing reports, business correspondence and procedure manuals
• Excellent/proven technical skills and knowledge
• A working knowledge of computers, the Internet, MS Windows and MS Office
• Counseling or coaching skills

LANGUAGE SKILLS
• Communicates relevant technical information to the TSRs on a timely basis
• Conveys information clearly and effectively both written and verbal
• Listens actively and effectively
• Provides feedback to staff, supervisors, managers and colleagues
• Ability to provide objective feedback to all levels of support

website: www.sykes.com

Labels: Sykes Asia Inc.

Requirements:

Male / Female
Fluent in Mandarin and English (both written and oral communication)
Good typing Skills (Mandarin and English)
Proficient in MS Office
Candidate must possess at least a Bachelor's/College Degree in Others or equivalent.
Required language(s): Chinese, English
1-2 Yrs Work Experienced (Preferably in the Call Center Industry)

Bayview Technologies Inc.
43rd Floor, Yuchengo Tower,RCBC Plaza, Ayala Avenue,Makati City,National Capital Reg
*Telephone: 8872525 Fax: 8443098

Labels: Bayview Technologies Inc.

REQUIREMENTS:

Applicant should have completed at least 2 years of college.
Good to Above Average English Communication Skills
Dependable with proficient attention to detail.
Applicants must be willing to work in Commonwealth
Willingness to rotate shifts (holidays, Christmas, New Year, Lent etc, weekdays, weekends, evening and morning shifts)
Ability to learn.
Courteous with strong customer service orientation.
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Possess insight into self and others.
Solid problem solving skills.
Some technical knowledge.
Knowledge of basic computer operations.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo.
Commonwealth: 2nd flr. Diliman Commercial Complex, Commonwealth Avenue, QC
Ortigas: 24th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria)
Makati: 7th flr. Tower 2, Enterprise Bldg. Ayala cor. Paseo de Roxas Ave. Makati City
Alabang: Blk 44 Northgate Cyberzone Alabang, Muntinlupa City (near Bellvue Hotel)
University Belt: Level 1 St. Thomas Square 1150 España Boulevard corner Padre Campa St. Sampaloc Manila

Labels: Convergys Corporation

SUMMARY:This position is responsible for ensuring that the implementations of the account’s initiative are successfully rolled out. The initiatives will range from recruitment, standardization of processes and solutions. The position will be responsible for ensuring that the teams are performing in accordance to the standards to meet the desired service levels or exceed SLAs and for ensuring smooth daily operations of the support team.

Education• University degree or the equivalent

Experience (number of years and type of experience)
• One year related experience in the Call Center industry
• Previous Product and Client responsibility
• Minimum of one year previous people management experience
• Experience in working with people on different levels
• Experience of negotiation and diplomacy
• Experience in managing a budget and the ability to analyze statistical information

Technical or specific skills
• Proficient with spreadsheets and word processing software
• Fluent English communication skills both written and spoken
• Proven leadership skills
• Effective business and report writing
• Analytical and problem solving skills• Excellent customer service skills

website: www.sykes.com

Labels: Sykes Asia Inc.

Requirements:

Candidate must possess at least a Bachelor's Degree in any field. No age limit.Excellent English Communication skills.Knowledgeable in basic computer.Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.Fresh graduates/Entry level applicants are encouraged to apply.Strong Inbound/customer care skills.Team-oriented, highly organized and well motivated.Applicants must be willing to work in Pasig City and on a night/graveyard schedule.Applicants should hold relevant residence status.Full time positions available.WALK IN APPLICANTS ARE IMMEDIATELY PROCESSED.

Visit our office at:16/F Raffles Corporate Center, Emerald Avenue, Ortigas Center, Pasig Cityfrom Mondays to Fridays, 10AM until 8PMPlease bring an updated resume with recent photo and valid ID.

You may email your resume to the following address:recruitment@trecglobal.com, jonah.trinidad@trecglobal.com, shirly.santos@trecglobal.com, marjorie.sales@trecglobal.com

Labels: Trec Pacific Corp.

Requirements:
Candidates must be fluent in both Spanish and EnglishFinancial background and call center experience preferredCandidates must possess at least a Bachelor's/College Degree in any field.Applicants must be willing to work in Makati City.Fresh graduates/Entry level applicants are encouraged to apply.Full-Time positions available.Applicants must be willing to work on graveyard shifts and on shifting schedules.Candidates must have excellent interpersonal skills.

Access Worldwide
18F RCBC Plaza Yuchengco Tower Ayala cor.,Sen. Gil Puyat Avenue,Makati City,National Capital Reg
-Telephone: 7291493 Fax: 7291494
email address: hr_manila@accessww.com
website: www.accessww.com

*Walk-in candidates will be processed right away.
"ACCESS YOUR FUTURE"

Labels: Access Worldwide

Hope you'll enjoy your stay here and find what you are looking for :)