-Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
-Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
-Develop all frontline personnel and be a positive role model for them – leading by example.
-Providing timely identification and response to CSR performance needs / issues.
-Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:
Must have at least 1 year experience in call centre as Team Leader or equivalent role.
Shift management capabilities and ability to manage varying skills of employees.
Analytical ability to decipher statistical performance reports.
Superior customer service, delegation and multi-tasking skills.
Strong communication skills, both written and oral.
High level interpersonal and organizational skills.
Applicants should be Filipino citizens or hold relevant residence status.
Candidate must possess at least a Bachelor's/College Degree in any field.
Full-Time positions available.

For your application to be processed immediately, complete your profile at
www.HirePoint.com

Labels: TeleTech

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