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Customer Service Representative

Sunday, February 17, 2008 by admin

REQUIREMENTS:


Candidate must possess at least a Bachelor’s/College Degree in any field.
Good to Above Average English Communication Skills
Dependable with proficient attention to detail.
Applicants must be willing to work in Makati
Willingness to rotate shifts
Ability to learn.
Courteous with strong customer service orientation.
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Possess insight into self and others.
Solid problem solving skills.
Knowledge of basic computer operations.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.

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Inbound Sales Representative (MAKATI)

by admin

REQUIREMENTS:

Candidate must possess at least a Bachelor's/College Degree in any field.
Experience in Inbound / Outbound Sales
Ability to function in a fast paced, sales driven environment with minimal distraction and supervision
Strong written and verbal communication skills
Enjoys challenges and highly results-oriented
Knowledge of Microsoft Office programs
Call center experience a must
Maintain high demeanor, high attendance and sales performance according to project objectives
Applicants must be willing to work in Makati City and be assigned in shifting and/or graveyard schedule
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available
Interview invitations and status updates may be sent via email
so please check your email regularly.


Contact Person:

ELSIE BISA
Recruitment Associate
elsie.bisa@vxi.com
Vision - X (Philippines), Inc. | http://www.vxiusa.com
PH Trunk: (632) 8892200 loc 7096 | Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave., Makati City, Philippines 1203

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OUTBOUND COLLECTIONS REPRESENTATIVE

by admin

An Outbound Collections Representative monitors account activity for payments, contractual adjustments, and balance accuracy. Key responsibilities include establishing payment arrangements with customers and perform outbound collections calls for a Utility company based in UK.


REQUIREMENTS:
• Bachelor’s degree holder
• At least 6 months experience working in outbound/financial accounts
• Knowledgeable in OS navigation and functions
• Excellent written and verbal communication skills
• With strong focus on customer service and analytical problem solving ability




Whether you’re already working as a call center professional or someone looking for a new challenge, you can benefit from the many learning opportunities in Accenture to help you develop deep specialized skills and facilitate your personal and leadership growth. Also, at Accenture you have the opportunity to manage your own career. You will be provided with varied career options within our contact center operations. Additionally, given the size of our organization and the broad range of services and careers we offer, you will also have options to later explore roles and opportunities in other areas within our delivery center in Manila such as in IT and business process outsourcing practices that would best utilize your skills.




Keen on building a long term career with a leading global company? Then contact us today.

Visit www.accenture.com/40minutes for more details.

Accenture is an Equal Opportunity Employer.

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Customer Service Representatives

by admin

• To provide quality customer service via phone, email or chat.

• Must be a graduate of a 4 year degree college course
• Must be proficient in English, both written and spoken
• Must be knowledgeable in basic computer usage (Windows, MS Office, Outlook, and Internet)
• Must be willing to work in Ortigas
• Must be willing to work on a changing schedule, including the night-shift
• Must be available to start the soonest possible time

Email Resume to NT-EMERSONJS@sykes.com and indicate Job Code: CSR-MED.

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Team Lead

by admin

• Escalate issues and or provide sound recommendation to clients; should be able to provide and develop solution to problems
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members of the team
• Conduct team meetings
• In-charge of team’s daily schedule and makes sure adherence is met
• Monitors team performance
• Provides feedback on team performance, does PEP and/or coaching on weekly basis
• Monitors skills of the team and recommends additional training when needed
• Designates tasks to available team members if applicable
• Serves as back-up and or escalation point when a team member is on leave or fails to deliver a task on time
• Plans, assigns and directs work to the team/employees in cooperation with the manager
• Continuously improve team’s processes and assist is preparing team’s processes, documentations and reports required from the team

• Must be a graduate from a reputable college institution
• Must have 1-3 years supervisory experience as a Team Lead
• Must be proficient in English, both written and spoken
• Must have knowledge of basic computer usage (Windows 2000/XP/2003, MS Office, Outlook, and Internet)
• Must be willing to work in Ortigas
• Must be willing to work on a changing schedule, including the night-shift
• Must be available to start the soonest possible time

Email Resume to NT-EMERSONJS@sykes.com and indicate Job Code: IVS-TL.

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The Madriaga files on NBN/ZTE

Thursday, February 14, 2008 by admin

From http://www.ellentordesillas.com

The Madriaga files on NBN/ZTE

The following document landed in my mailbox. It’s supposed to have been written by a certain Dante Madriaga. Read on for what it’s worth:

I am an electronic/electrical engineer by profession.I attended the University of the Philippines and Texas A&M University.I have been in the communications industry for over 30 years.

I was a part owner of a company in the LISP in Cabuyao, Laguna that exported microwave radio transmitters.I was involved in the original design of the ARESCOM proposal using a concept similar to what Joey De Venecia thought about .I have been involved in the preparation and design of the NBN ZTE proposal since the beginning.

I have been a technical consultant for the project involved not only in the design but as a liaison to NEDA, DOTC/TELOF/CICT. I was involved in all discussions regarding the project including the names of other people involved, margins and actual pricing details.

ZTE International signs an MOU with the government on March 14 on a National Broadband Network project.

The following is my account of the project from the start to the time when the negotiations were turned over to the finance group. With the exception of the China trips I was present in all the meetings. There may be some omissions and oversights some of it done on purpose

May 2006 -The project was brought to ZTE on May 5 by a person named Stephen Lai, who was originally with Arescom and is a personal friend of the Arescom president Cris Ching. ZTE approached Chairman Abalos whom they knew to help on the political side.

Chairman Abalos enlisted the help of Ruben Reyes a golfing buddy to come up with a team to expedite matters. Ruben Reyes contacted General Quirino de la Torre and Leo San Miguel. I was approached by Leo San Miguel whom I had known before to work on the project. I provided Leo inputs on the Arescom proposal which ZTE used as a basis to start their design.

June 2006 - Ruben Reyes, Leo San Miguel, Gen. de la Torre, Stephen Lai, Yu Yong, Fan Yang meet on June 16 at the Makati Shangri-La in a private environment to discuss the NBN project. They were later joined by Chairman Abalos who left first. We start the design work but are hindered by cost constrains. There is no possible way to achieve the $130M Arescom budget with the commissions that were needed. They decide to increase it to $190M and later added some more components to make it $262M.

Same group meet on June 18 with the addition of Secretary Mike Defensor and Abalos Chief Of Staff Paz and without Stephen Lai meet in Wack-Wack to discuss details on the commissions.

July 2006 -We make initial presentations to CICT and Telof at the CICT office. Chairman Sales was present together with then Telof Asec. Frank Perez the son of Sec Nani Perez, Commissioner Lorenzo Formoso, ZTE personnel and the DOTC/CICT technical staff.

Chairman Sales initial comment was that the NBN project was best left up to private but promised to review the proposal and make recommendations.We made similar presentations to the NEDA infrastructure group, present was the ZTE group including Fan Yang and the accounting personnel of ZTE. NEDA writes a letter to us citing objections to the initial design.

PGMA signs an MOU on July 12 designating Sec Favila to negotiate with ZTE on the government’s behalf. Group meets on July 25 in Wack-Wack to solve the problems.

August 2006 -Then DOTC Asec. Perez makes a presentation and objects to the cost and the design. I work with the NEDA group to smooth out their objections.Asec Perez who openly discredits the project is promptly replaced by Comm. Formoso who vowed to help with the implementation.Asec Formoso is a better choice than Asec Perez because he is an engineer and a lawyer and can defend the project well.

Chairman Sales reviews the project but is still not convinced; thru back door channels he changes his tune at a later date.

Group on August 11 goes to China and demand an advance payment upon orders from the boss ostensibly to facilitate the approval and for PR. Chairman Abalos leaves first over the weekend. They get it after mentioning the name of the FG. Ruben Reyes is designated as the recipient.

Group comes back from China on August 15 and meets again with Chairman Abalos to tell of their success. US$ 1M was doled out , Ruben Reyes was designated as the recipient.

September 2006 -Group meets regularly at Wack-Wack every weekend at night to discuss ways to facilitate the approval of the project.

NEDA status is ok but all of a sudden meets a sudden resistance from Director General Neri.
Group meets at Wack-Wack on September 22 to address the problem.We meet Sec Mendoza at his office and make representations. Secretary does not hear the full presentation but endorses us to the then head of legal Atty Noel Cruz.

DOTC legal returns the endorsement of the NBN project to the CICT.Design is changed again trying to fit the commitments. ZTE and group argue on the profit margins, they finally decide on September 28 that the increasing the project amount to $270M will give them a margin of $70M each.

October 2006 - The name Joey de Venecia suddenly comes into play and makes the group worried. He wants the same project but on a BOT scheme and is adamant about it, he had the idea long before Arescom and ZTE conceptualized it in fact the whole idea the Arescom proposal came from Joey

Leo San Miguel is tasked to fix the problem since he personally knows Joey. The negotiations do not progress because of Joey’s distrust for the group. Group meets at Wack-Wack on October 11 and decides to ask the FG for help on how to handle Joey.

Ruben Reyes, Chairman Abalos and General De La Torre fly to China on October 14 and discuss the problem with the ZTE officials about Joey. ZTE is alarmed but is reassured that everything will be taken care of with the intervention of the FG.

November 2006 -Group is notified on November 12 that the President does not want to borrow and instead wants a BOT scheme similar to the AHI proposal. Group decides to compete with Joey and brings an alternate solution by bringing out a competing BOT offer.

Joey is unfazed since he holds all the cards at NEDA with his father’s help and stonewalls the group’s effort. Group meets almost daily to discuss ways to resolve the issues. ZTE is furious at group for not controlling the situation.

Group decides that the only way that Secretary Neri would not object is to offer him a commission of US$ 4M at that time the exchange rate of 50-1. Chairman Abalos is designated to fix the problem.

December 2006 – Group submits a proposal to Chairman Sales changing strategy and hoping to revive the NBN proposal to a BOT similar to Joey’s proposal.

In a meeting in Wack-Wack in December 5, FG and Abalos try to convince Joey to just partner with them and quit his objection. In the meeting at Wack Wack FG threatens Joey by telling him to back off and stay out of the project.




ZTE tries to help out in the conflict and even designs the AHI network thereby exposing their pricing to Joey’s group.

Group goes to China on December 27 with Joey to fix the problem, they meet with ZTE officials at ZTE HQ but the negotiation fails. It was during these negotiations that Joey brought up the idea of ZTE partnering with Hwawei, another Chinese supplier. The suggestion is promptly dismissed by ZTE and negotiations break down. Group demand an advance and promptly got it from ZTE before the arrival of Joey De Venecia. Ruben Reyes is again designated as the recipient. US$5M was doled out.

January 2007 -Group abandons the BOT proposal and decides to meet Joey De Venecia’s AHI group head on with their own BOT proposal. Asec Formoso organizes a defense by creating a Technical Working Group (TWG) to evaluate the proposals of ZTE, AHI and Arescom.

It comes as no surprise that the TWG comes up with a report tilted in favor of ZTE because all of the members are either TELOF or DOTC personnel, they do not want the offer of AHI since it will be implemented by the private AHI group.

Group plots strategy and enlist Secretary Mendoza since Chairman Sales is a technocrat and Secretary Mendoza is a long time ally. Group decides to move Telof back to DOTC citing the reason that CICT is a commission and cannot implement a project of this magnitude. In the end Secretary Sales signs the endorsement of the project anyway.

February 2007 -TWG finishes the evaluation and hands it to the Technical Working Committee (TWC) who promptly endorses it to Secretary Mendoza.ZTE is endorsed to NEDA by both Mendoza and Sales.

Joey is not impressed and files a complaint about the ZTE proposal to whoever would listen citing the disadvantages to the government. The project at NEDA is delayed and the much needed NEDA approval is stalled. Secretary Neri does not seem to be favoring the NBN and appears to be part of the problem because he likes the AHI proposal rather than the NBN which requires a government guarantee.

March 2007 -Help finally comes on March 8 in the person of Ricky Razon who helps them secure the approval of PGMA in order to meet the deadline for final NEDA approval by the executive.

Group meets on March 12 in Wack- Wack with Yu Yong and Fan Yang but could not agree on how to handle the compensation for Razon. They finally expand the proposed coverage to increase the amount to $329 thereby solving their problem.

Joey is furious when the NBN proposal is approved and threatens to expose all the dealings that stopped his much superior proposal. Group does not appear to be worried and thinks it is just sour griping. Upon approval by the NEDA group meets on March 28 in Wack Wack with ZTE and demand another cash advance which they got. Ruben Reyes is the designated recipient again.US$10M is again doled out.

April 2006 -Group meets again in Makati Shangri-La on April 4 with Yu Yong and Fan Yang of ZTE to discuss ways of getting upfront money to finance partly the elections and some personal needs. Ruben Reyes is again designated as the recipient.US$ 30M is again doled out.

Yu Yong agrees but on the condition that PGMA be present at the signing. PGMA promptly goes to China to witness the signing.FG cannot participate since he is hospitalized and Abalos is busy with the elections. Ruben Reyes takes over all of the negotiations and transfer of funds.
Upon arrival from China on April 27, Secretary Mendoza and Secretary Favila visit the FG and inform him of the good news.

May 2007-Loan negotiation starts

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Customer Service Representative

Wednesday, February 6, 2008 by admin

REQUIREMENTS:
-Candidate must possess at least a Bachelor’s/College Degree in any field.
-Good to Above Average English Communication Skills
-Dependable with proficient attention to detail.
-Applicants must be willing to work in Makati
-Willingness to rotate shifts
-Ability to learn.
-Courteous with strong customer service orientation.
-Must be flexible with the ability to adapt to changes quickly and think conceptually.
-Possess insight into self and others.
-Solid problem solving skills.
-Knowledge of basic computer operations.
-Applicants should be Filipino citizens or hold relevant residence status.
-Full-Time positions available.

Vision - X (Philippines), Inc. http://www.vxiusa.com
PH Trunk: (632) 8892200 Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave.,
Makati City, Philippines 1203

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