Team Lead
• Escalate issues and or provide sound recommendation to clients; should be able to provide and develop solution to problems
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members of the team
• Conduct team meetings
• In-charge of team’s daily schedule and makes sure adherence is met
• Monitors team performance
• Provides feedback on team performance, does PEP and/or coaching on weekly basis
• Monitors skills of the team and recommends additional training when needed
• Designates tasks to available team members if applicable
• Serves as back-up and or escalation point when a team member is on leave or fails to deliver a task on time
• Plans, assigns and directs work to the team/employees in cooperation with the manager
• Continuously improve team’s processes and assist is preparing team’s processes, documentations and reports required from the team
• Must be a graduate from a reputable college institution
• Must have 1-3 years supervisory experience as a Team Lead
• Must be proficient in English, both written and spoken
• Must have knowledge of basic computer usage (Windows 2000/XP/2003, MS Office, Outlook, and Internet)
• Must be willing to work in Ortigas
• Must be willing to work on a changing schedule, including the night-shift
• Must be available to start the soonest possible time
Email Resume to NT-EMERSONJS@sykes.com and indicate Job Code: IVS-TL.
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members of the team
• Conduct team meetings
• In-charge of team’s daily schedule and makes sure adherence is met
• Monitors team performance
• Provides feedback on team performance, does PEP and/or coaching on weekly basis
• Monitors skills of the team and recommends additional training when needed
• Designates tasks to available team members if applicable
• Serves as back-up and or escalation point when a team member is on leave or fails to deliver a task on time
• Plans, assigns and directs work to the team/employees in cooperation with the manager
• Continuously improve team’s processes and assist is preparing team’s processes, documentations and reports required from the team
• Must be a graduate from a reputable college institution
• Must have 1-3 years supervisory experience as a Team Lead
• Must be proficient in English, both written and spoken
• Must have knowledge of basic computer usage (Windows 2000/XP/2003, MS Office, Outlook, and Internet)
• Must be willing to work in Ortigas
• Must be willing to work on a changing schedule, including the night-shift
• Must be available to start the soonest possible time
Email Resume to NT-EMERSONJS@sykes.com and indicate Job Code: IVS-TL.
Labels: Sykes Asia Inc.
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Sunday, February 17, 2008.
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