SUMMARY:This position is responsible for ensuring that the implementations of the account’s initiative are successfully rolled out. The initiatives will range from recruitment, standardization of processes and solutions. The position will be responsible for ensuring that the teams are performing in accordance to the standards to meet the desired service levels or exceed SLAs and for ensuring smooth daily operations of the support team.

Education• University degree or the equivalent

Experience (number of years and type of experience)
• One year related experience in the Call Center industry
• Previous Product and Client responsibility
• Minimum of one year previous people management experience
• Experience in working with people on different levels
• Experience of negotiation and diplomacy
• Experience in managing a budget and the ability to analyze statistical information

Technical or specific skills
• Proficient with spreadsheets and word processing software
• Fluent English communication skills both written and spoken
• Proven leadership skills
• Effective business and report writing
• Analytical and problem solving skills• Excellent customer service skills

website: www.sykes.com

Labels: Sykes Asia Inc.

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